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Reviews for Maple Knoll Apartments

Posted On: 9/24/2018

Maintenance

Just a brief note...I would like to thank maintenance for responding so quickly to my requests that were not urgent. I sincerely appreciate maintenance and the leasing staff being so friendly and professional whenever I need something.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Posted On: 5/12/2018

Amazing Staff

I've had a regular presence here at MK and have found some key staff who have gone above and beyond in making me feel welcome and supported in the 1.5 months I've been here: 1. Linda (office lady) - She is a highly personable, professional, energetic, efficient, first-point-of-contact for MK. She is frequently on the phone, computer, talking to residents and new customers while regularly being interrupted by walk-in residents, UPS, delivery people, dogs, children (she dotes on my child and I would assume other children too), etc. No matter what her situation, she is very good at keeping her cool while never once budging from her position. 2. Charles (maintenance man) - I had just moved in and was leaving my new apartment for a very important meeting but fiddled with my garage fob for a bit. Charles had a heavy tool bag, lugging it on his way somewhere. He stopped and put it down and offered to help look at it so I could get going. I'd imagine he had other jobs, that had actually mattered and had a work order for, but went out of the way to take my fob and work on it while I was gone. I got back later to find he had to reprogram another fob and got me a brand new one. Seems simple and small but this landed me my first impression on what it was like to live here. Charles has always been incredibly responsive to my handy needs (I've had approx. 10 work orders!) en-passing and by website work order. Another time included him helping me lift over 150lbs total (my daughter's super heavy bed parts) up to my 2nd floor apartment. He did call his co-worker to help lift these 2 packages up the stairs. He is never rude or irritable considering such a physically demanding job. VERY convenient having him around. Other mentionable staff are Katie and Mandy, who both, are not afraid to get their hands dirty to help the residents. I look forward to living here for the rest of the year!
By: Enny Reindl     Verified Resident
Source: Property Site Read Property Manager's Response

Wow! Thank you for this outstanding 5-Star review! We strive to provide our residents and community with 5-Star service and we truly appreciate your positive feedback. Thank you for being a valued resident! - Maple Knoll Staff

Posted On: 11/6/2017

Maple Knoll Gets a Big Thumbs Up!

Great location for Westfield area. Quiet, well maintained property with friendly staff and many long-term residents. The community offers lots of activities to get to know your neighbors and participate in the small community. The office staff is helpful and knows everyone by name and building. It is like a small town within itself. I recommend this property for anyone looking to feel safe and welcome!
By: Lisa Walters     Verified Resident
Source: Property Site Read Property Manager's Response

Wow! Thank you for this outstanding 5-Star review! We strive to provide our residents and community with 5-Star service and we truly appreciate your positive feedback. Thank you for being a valued resident! - Maple Knoll Staff

Overall Rating

4.5 out of 5 stars

Ratings By Category

Parking
4.5 out of 5 stars
Amenities
4.5 out of 5 stars
Maintenance
4.5 out of 5 stars
Staff
4.5 out of 5 stars
Location
4.5 out of 5 stars
Noise
4.5 out of 5 stars
Value
4.5 out of 5 stars