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Reviews for Maple Knoll Apartments

Posted On: 5/25/2020

Starting Over.

Maple Knoll is a good place to live. After going through an abusive marriage and getting a divorce and moving here it's been a sense of peace and relief. The staff has been very supportive and maintenance has been very supportive and very quick in responding to fixing things. Maple Knoll Gets a Five Star from me. And my daughter loves here. And she is a teenager.??
By: Lisa Martin     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much Lisa for the positive feedback. We are very happy to read you and your daughter are happy being apart of our community! You and your daughter are valued residents at Maple Knoll and we will work hard to continue to provide you a 5-Star experience!

Posted On: 3/27/2020

Wonderful Apartments! Best I Ever Lived In!

What can I say about Maple Knoll? We have lived her for almost 3 years now and have had such a pleasant experience. I want to say that is in large part due to their amazing staff. They are friendly, thoughtful, efficient and have great energy. They are always planning the best activities for their tenants and always go above and beyond to make things easier on us. This is by far the cleanest and quietest complex we have ever lived in. If anything needs to be fixed it is taken care of immediately and efficiently with no complaints. Their maintenance staff is incredibly on the ball. We feel safe here, people are friendly, the layouts are great and the rents are reasonable. We love our Maple Knoll community and staff! Keep it up guys! I recommend this place to everyone I know!
By: Michaela Koestler     Verified Resident
Source: Property Site Read Property Manager's Response

Wow! Thank you so much for the 5-Star review! We appreciate your positive feedback as a valued resident in our community!

Posted On: 3/24/2020

Amazing Community!

I’ve been at Maple Knoll for almost 3 years and I can’t say enough about how much we love this community! I use the word “community” because that is what it is, this isn’t just an “apartment complex” like other places I’ve lived at before. There are multiple events put on by the Maple Knoll staff and Community Life every month which gives you a chance to meet and hang out with your neighbors. The staff feels like extended family. Linda, Katie, Mandy, Charlie, and Matt are always willing to go out of their way to help out in any way that they can, no matter what you need. The apartments are clean and The amenities offered are amazing i.e. business center, pool, gym, grilling area, outdoor fireplace, dog park. These apartments have only been open since 2008, but they are constantly renovating and updating apartments which is a big difference from other places I’ve lived in. If you’re looking for a place in Westfield, you have to stop over at Maple Knoll!
By: Anonymous   
Source: Property Site Read Property Manager's Response

Wow! Thank you so much for this amazing 5-Star review! We appreciate you and your positive feedback as a valued resident in our community!

Posted On: 2/23/2020

Furnace & Dryer maintenance request

Charles Petras has once again been reliable, dependable, trustworthy, and an expert in taking care of our maintenance needs. I feel privileged to have exceptional service from Charles and staff.
By: Nicole Bennett     Verified Resident
Source: Property Site Read Property Manager's Response

Wow! Thank you so much for the 5-Star review! We appreciate your positive feedback as a valued resident in our community!

Posted On: 2/23/2020

Furnace & Dryer maintenance request

Charles Petras has once again been reliable, dependable, trustworthy, and an expert in taking care of our maintenance needs. I feel privileged to have exceptional service from Charles and staff.
By: Nicole Bennett     Verified Resident
Source: Property Site Read Property Manager's Response

Wow! Thank you so much for the 5-Star review! We appreciate your positive feedback as a valued resident in our community!

Posted On: 2/23/2020

Furnace & Dryer maintenance request

Charles Petras has once again been reliable, dependable, trustworthy, and an expert in taking care of our maintenance needs. I feel privileged to have exceptional service from Charles and staff.
By: Nicole Bennett     Verified Resident
Source: Property Site Read Property Manager's Response

Wow! Thank you so much for the 5-Star review! We appreciate your positive feedback as a valued resident in our community!

Posted On: 9/24/2018

Maintenance

Just a brief note...I would like to thank maintenance for responding so quickly to my requests that were not urgent. I sincerely appreciate maintenance and the leasing staff being so friendly and professional whenever I need something.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Wow! Thank you so much for the 5-Star review! We appreciate your positive feedback as a valued resident in our community!

Posted On: 5/12/2018

Amazing Staff

I've had a regular presence here at MK and have found some key staff who have gone above and beyond in making me feel welcome and supported in the 1.5 months I've been here: 1. Linda (office lady) - She is a highly personable, professional, energetic, efficient, first-point-of-contact for MK. She is frequently on the phone, computer, talking to residents and new customers while regularly being interrupted by walk-in residents, UPS, delivery people, dogs, children (she dotes on my child and I would assume other children too), etc. No matter what her situation, she is very good at keeping her cool while never once budging from her position. 2. Charles (maintenance man) - I had just moved in and was leaving my new apartment for a very important meeting but fiddled with my garage fob for a bit. Charles had a heavy tool bag, lugging it on his way somewhere. He stopped and put it down and offered to help look at it so I could get going. I'd imagine he had other jobs, that had actually mattered and had a work order for, but went out of the way to take my fob and work on it while I was gone. I got back later to find he had to reprogram another fob and got me a brand new one. Seems simple and small but this landed me my first impression on what it was like to live here. Charles has always been incredibly responsive to my handy needs (I've had approx. 10 work orders!) en-passing and by website work order. Another time included him helping me lift over 150lbs total (my daughter's super heavy bed parts) up to my 2nd floor apartment. He did call his co-worker to help lift these 2 packages up the stairs. He is never rude or irritable considering such a physically demanding job. VERY convenient having him around. Other mentionable staff are Katie and Mandy, who both, are not afraid to get their hands dirty to help the residents. I look forward to living here for the rest of the year!
By: Enny Reindl     Verified Resident
Source: Property Site Read Property Manager's Response

Wow! Thank you for this outstanding 5-Star review! We strive to provide our residents and community with 5-Star service and we truly appreciate your positive feedback. Thank you for being a valued resident! - Maple Knoll Staff

Posted On: 11/6/2017

Maple Knoll Gets a Big Thumbs Up!

Great location for Westfield area. Quiet, well maintained property with friendly staff and many long-term residents. The community offers lots of activities to get to know your neighbors and participate in the small community. The office staff is helpful and knows everyone by name and building. It is like a small town within itself. I recommend this property for anyone looking to feel safe and welcome!
By: Lisa Walters     Verified Resident
Source: Property Site Read Property Manager's Response

Wow! Thank you for this outstanding 5-Star review! We strive to provide our residents and community with 5-Star service and we truly appreciate your positive feedback. Thank you for being a valued resident! - Maple Knoll Staff

Overall Rating

4.5 out of 5 stars

Ratings By Category

Parking
4 out of 5 stars
Amenities
4.5 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
4.5 out of 5 stars
Location
5 out of 5 stars
Noise
4.5 out of 5 stars