Reviews

Excellent response time by the maintenance department after I put in my request for a service order. Very friendly and professional. Quick and effective. Excellent service overall.

Wow! Thank you Ferrer for the 5-Star review! We appreciate the positive feedback!

So far things here have been great. Nice and peaceful compared to the last place I lived.

Thank you so much Charles for the 5-Star review! We are happy to hear that your experience has been positive as a new resident of Maple Knoll! We appreciate the positive feedback!

Charles and Adam get a 5-star rating for work they did completing a list of maintenance items in our apartment. Some of the items were smaller jobs, but primary work was done on the washing machine. This unit had to be replaced and a great job was done in a very timely manner. Our apartment was left clean and neat. Many thanks.

Wow! Thank you Mark for the positive feedback and 5-star review! Our maintenance team's mantra is #Strive4Five We are thrilled to read you were taken care of and happy!

Maple Knoll has been our home for almost 6 years! Our maintenance team is led by Charles and he has been a great asset to living here! He's always thorough, friendly, professional, knowledgeable and trustworthy. We feel extra secure living at Maple Knoll knowing Charles and the staff are fast to respond to issues, they truly care about residents, and create an environment that's wonderful to call 'home.'

Thank you so much for the 5-Star review! We appreciate the positive feedback from a valued resident in our beautiful community!

We are so thankful for living here. We love our home and neighbors. The staff is always so friendly and helpful (:

Thank you Nicole for the 5-Star review! We appreciate the positive feedback!

Maple Knoll is a good place to live. After going through an abusive marriage and getting a divorce and moving here it's been a sense of peace and relief. The staff has been very supportive and maintenance has been very supportive and very quick in responding to fixing things. Maple Knoll Gets a Five Star from me. And my daughter loves here. And she is a teenager.??

Thank you so much Lisa for the positive feedback. We are very happy to read you and your daughter are happy being apart of our community! You and your daughter are valued residents at Maple Knoll and we will work hard to continue to provide you a 5-Star experience!

What can I say about Maple Knoll? We have lived her for almost 3 years now and have had such a pleasant experience. I want to say that is in large part due to their amazing staff. They are friendly, thoughtful, efficient and have great energy. They are always planning the best activities for their tenants and always go above and beyond to make things easier on us. This is by far the cleanest and quietest complex we have ever lived in. If anything needs to be fixed it is taken care of immediately and efficiently with no complaints. Their maintenance staff is incredibly on the ball. We feel safe here, people are friendly, the layouts are great and the rents are reasonable. We love our Maple Knoll community and staff! Keep it up guys! I recommend this place to everyone I know!

Wow! Thank you so much for the 5-Star review! We appreciate your positive feedback as a valued resident in our community!

I’ve been at Maple Knoll for almost 3 years and I can’t say enough about how much we love this community! I use the word “community” because that is what it is, this isn’t just an “apartment complex” like other places I’ve lived at before. There are multiple events put on by the Maple Knoll staff and Community Life every month which gives you a chance to meet and hang out with your neighbors. The staff feels like extended family. Linda, Katie, Mandy, Charlie, and Matt are always willing to go out of their way to help out in any way that they can, no matter what you need. The apartments are clean and The amenities offered are amazing i.e. business center, pool, gym, grilling area, outdoor fireplace, dog park. These apartments have only been open since 2008, but they are constantly renovating and updating apartments which is a big difference from other places I’ve lived in. If you’re looking for a place in Westfield, you have to stop over at Maple Knoll!

Wow! Thank you so much for this amazing 5-Star review! We appreciate you and your positive feedback as a valued resident in our community!

Charles Petras has once again been reliable, dependable, trustworthy, and an expert in taking care of our maintenance needs. I feel privileged to have exceptional service from Charles and staff.

Wow! Thank you so much for the 5-Star review! We appreciate your positive feedback as a valued resident in our community!

Charles Petras has once again been reliable, dependable, trustworthy, and an expert in taking care of our maintenance needs. I feel privileged to have exceptional service from Charles and staff.

Charles Petras has once again been reliable, dependable, trustworthy, and an expert in taking care of our maintenance needs. I feel privileged to have exceptional service from Charles and staff.

Just a brief note...I would like to thank maintenance for responding so quickly to my requests that were not urgent. I sincerely appreciate maintenance and the leasing staff being so friendly and professional whenever I need something.

I've had a regular presence here at MK and have found some key staff who have gone above and beyond in making me feel welcome and supported in the 1.5 months I've been here: 1. Linda (office lady) - She is a highly personable, professional, energetic, efficient, first-point-of-contact for MK. She is frequently on the phone, computer, talking to residents and new customers while regularly being interrupted by walk-in residents, UPS, delivery people, dogs, children (she dotes on my child and I would assume other children too), etc. No matter what her situation, she is very good at keeping her cool while never once budging from her position. 2. Charles (maintenance man) - I had just moved in and was leaving my new apartment for a very important meeting but fiddled with my garage fob for a bit. Charles had a heavy tool bag, lugging it on his way somewhere. He stopped and put it down and offered to help look at it so I could get going. I'd imagine he had other jobs, that had actually mattered and had a work order for, but went out of the way to take my fob and work on it while I was gone. I got back later to find he had to reprogram another fob and got me a brand new one. Seems simple and small but this landed me my first impression on what it was like to live here. Charles has always been incredibly responsive to my handy needs (I've had approx. 10 work orders!) en-passing and by website work order. Another time included him helping me lift over 150lbs total (my daughter's super heavy bed parts) up to my 2nd floor apartment. He did call his co-worker to help lift these 2 packages up the stairs. He is never rude or irritable considering such a physically demanding job. VERY convenient having him around. Other mentionable staff are Katie and Mandy, who both, are not afraid to get their hands dirty to help the residents. I look forward to living here for the rest of the year!

Wow! Thank you for this outstanding 5-Star review! We strive to provide our residents and community with 5-Star service and we truly appreciate your positive feedback. Thank you for being a valued resident! - Maple Knoll Staff

Great location for Westfield area. Quiet, well maintained property with friendly staff and many long-term residents. The community offers lots of activities to get to know your neighbors and participate in the small community. The office staff is helpful and knows everyone by name and building. It is like a small town within itself. I recommend this property for anyone looking to feel safe and welcome!